Our Response to the Coronavirus (COVID-19) Pandemic

The health and safety of our residents, guests, elders, clients, patients, Club members and team members is our top priority. Our entire team has been working tirelessly throughout this pandemic to enhance the lives of those entrusted to our care.

The section below visitation policies entitled What We’re Doing provides a summary of our response over the past year to this pandemic.

Update on Visitation Policies

This pandemic has been challenging for all of us, but no one has been more affected than residents of residential care facilities everywhere. Here at Hillcrest we have strived to provide engaging activities, family virtual and outdoor visits, and extra one-on-one attention from our team over the past year. But nothing replaces the feeling of being able to sit beside your loved one, hug them and let them know in person how much you care.

We want you to return to visit as much as you want to be here. However, we do have to follow the rules and guidance of the CDC, CMS and DHHS. That’s a lot of regulatory organizations that impact our decision making. Please know that we are following all of their direction we’ve been given and working to keep your loved ones safe.

Here is the overview of Hillcrest’s policies for visitation. These rules and guidelines may vary slightly by location so please check with your service line to confirm the most updated visitation plans.

Assisted Living

The DHHS is now allowing indoor visitation if 75% of the facility’s team members and 90% of the residents are vaccinated, and if the facility is in Phase III of its re-opening plan.

If a facility has any confirmed cases of COVID-19 among residents or team members, it will immediately move back to Phase I, and visitation will be paused for at least 14 days until there are no longer any active positive cases. (NOTE: Assisted Living communities that have achieved the 75%/90% threshold for vaccinations are not restricted by the county’s positivity rate the way skilled nursing facilities are.)

Current status of Hillcrest Assisted Living facilities:

  • Hillcrest Country Estates Grand Lodge – Phase III, visitation allowed; call for details
  • Hillcrest Mable Rose – Phase III, visitation allowed; call for details
  • Hillcrest Silver Ridge – Phase III, visitation allowed; call for details
  • Visitors must schedule in advance of visit. Visitors will be subject to screening at the Concierge Desk. They will be asked questions to determine if they have any symptoms, if they have traveled outside the country in the past 14 days, or if they have been exposed to anyone with a confirmed or suspected case of COVID-19. In addition, temperature will be taken and must be below 99.1 or the visit will have to be rescheduled. Anyone visiting a non-vaccinated resident will be COVID-19 rapid tested and must have a negative result in order to visit.
  • Visitors may only visit residents in their apartments and not in common areas (except if resident lives in a companion room) and masks must be worn. Limits on visitation hours and number of visitors will be set by the facility Administrators. Surgical masks must be worn at all times and social distancing is highly recommended.
  • Medically-necessary/hospice visits may have different guidelines per CMS. Contact the facility Administrator with questions.
Skilled Nursing

The DHHS is now allowing indoor visitation if the county’s positivity rate has dropped below 10% and if the facility is in Phase III of its re-opening plan, which means it has had no new cases of COVID-19 among residents or team members for 14 days, as well as having no residents in COVID isolation zones.

If the county positivity rate goes back above 10%, or if a facility has any new confirmed cases of COVID-19 among residents or team members, it will immediately move back to Phase I, and visitation will be paused for at least 14 days until there are no longer any active positive cases or until the county positivity rate goes back down below 10% for two consecutive weeks.

Current status of Hillcrest Skilled Nursing facilities:

  • Hillcrest Firethorn – Phase III, visitation allowed; call for details
  • Hillcrest Millard– Phase III; visitation allowed; call for details
  • Hillcrest Shadow Lake – Phase III, visitation allowed; call for details
  • Hillcrest Country Estates Cottages – Phase III, visitation allowed; call for details
  • Hillcrest Health & Rehab – Phase I; call for details
  • Visitors must schedule in advance of visit. Visitors will be subject to screening at the Concierge Desk. They will be asked questions to determine if they have any symptoms, if they have traveled outside the country in the past 14 days, or if they have been exposed to anyone with a confirmed or suspected case of COVID-19. In addition, temperature will be taken and must be below 99.1 or the visit will have to be rescheduled. Anyone visiting a non-vaccinated resident will be COVID-19 rapid tested and must have a negative result in order to visit.
  • Visitors may only visit residents in their apartments and not in common areas (except if resident lives in a companion room) and masks must be worn. Limits on visitation hours and number of visitors will be set by the facility Administrators. Surgical masks must be worn at all times and social distancing is highly recommended.
  • Medically-necessary/hospice visits may have different guidelines per CMS. Contact the facility Administrator or Director of Transitions with questions.
Independent Living

Guests who are visiting residents at Hillcrest Country Estates Grand Lodge will be subject to screening at the Concierge Desk. They will be asked questions to determine if they have any symptoms, if they have traveled outside the country in the past 14 days, or if they have been exposed to anyone with a confirmed or suspected case of COVID-19. In addition, temperature will be taken and must be below 99.1 or the visit will have to be rescheduled. Visitors may only visit residents in their apartments and not in common areas and masks must be worn. Limits on visitation hours and number of visitors will be set by the Administrator so please contact Concierge Services for details.

Outpatient Therapy

We are currently welcoming our therapy clients at Innovate Physical Therapy and want to ensure you that our team is taking extra precautions to prevent the spread of the virus. We have no known cases among our patient population. Upon arrival for your scheduled appointment, you will be asked some screening questions about your risk for exposure to the COVID-19 virus. 

As one of the very few local rehab companies accredited by the American Association for Accreditation of Ambulatory Surgery Facilities, we are required to follow higher standards and take extra steps to ensure client safety, as demonstrated through an annual survey process, emergency preparedness protocols and more. Rest assured, our team has been prepared for this type of situation for a very long time.

Should you have further questions about how we’re protecting our clients during this challenging time, please call our clinic at (402) 682-4210. We are open for normal business hours from 7 a.m. until 6 p.m. Monday through Friday. We look forward to seeing you.

Home & Community Services

Our team of medical professionals are highly trained and educated in proper infection control and hand-washing techniques, as well in the identification of symptoms that may require additional medical attention. We have taken the extra step to perform a daily health screening on every Hillcrest Home CareHospice Care and Caring Companions team member to ensure the safe provision of treatment to you and your loved ones. As a precautionary measure, team members are also wearing personal protective equipment per the government’s recommendation.

If you are experiencing signs or symptoms of an upper respiratory illness (cough, sore throat, sneezing, etc.), or have had a fever within the past 24 hours, please notify our office and reach out to your primary care physician for guidance.

What We’re Doing

As we work toward preventing the spread of coronavirus (COVID-19), we’re following best practices to limit exposure to customers and team members. As cases are suspected or confirmed, we will notify anyone who was potentially affected through direct or indirect contact, as well as the local or state health department. Please continue to check this page for updates and refer to our Frequently Asked Questions page

We have enacted several restrictions in our facilities based on the recommendations of the U.S. Government and American Health Care Association/National Center for Assisted Living. We thank you for your cooperation in support of these restrictions as we work together for safety and prevention.

  • Hillcrest team members have been trained and educated on increasing the frequency of cleaning common surfaces. In addition, we have a process for screening team members to help ensure they are not at risk of infection.
  • As a precautionary measure, our team members are wearing personal protective equipment in all of our service lines, including our administrative offices. We are following the process outlined by the CDC for Isolation Zones based on potential exposure or risk associated with new move-ins to our service lines, including red, yellow, green and transition zones.
  • Internal group activities are being conducted with safety in mind, including social distancing and wearing of masks by residents. External resident outings have been suspended until further notice. Congregate dining is occurring with appropriate safety measures in place, such as plexiglass dividers and socially distanced seating. However, the specifics for each location may change based on criteria from the Health Department related to the phases of re-opening. For the latest information about which phase your loved one’s facility is currently in, please contact the administrative team of that service line.
  • We are limiting physician visits outside the facility to those that are medically necessary. Residents have the option to be examined by an Advanced Mobile Medicine professional on our campus.
  • Leadership is meeting daily to assess the ongoing situation and determine if any additional actions are required.
  • Our Chief Medical Officer Dr. Tony Hatcher has been leading an infection control committee to monitor the situation locally and nationally and is revising policies and protocols as needed.

COVID-19 Vaccination Records – What You Can Expect

Your vaccination status will impact your admission and care experience in various ways.  Please provide documentation of your vaccination records to your care transition team

  • For fully vaccinated* individuals:  This will allow for indoor visits from family and friends, participation in social dining, unrestricted use of the therapy gym and participation in shared activities.
  • For partially vaccinated or unvaccinated individuals:  This will allow for vaccine allocation planning and scheduling and proper precautions until fully vaccinated. This may include a precautionary isolation period to allow for monitoring, testing and care delivery, while maintaining CDC protocols to prevent transmission.

*An individual is fully vaccinated 14 days after the second administration of the Moderna or Pfizer vaccine, or 14 days post-administration of the Johnson & Johnson vaccine.

If you have any further questions, please refer to our Frequently Asked Questions page, email us at info@hillcresthealth.com or call your service line’s administrator.

This page was last updated on July 26, 1:20 p.m.