Our Response to the Coronavirus (COVID-19) Pandemic

The health and safety of our residents, guests, elders, clients, patients, Club members and team members is our top priority. Our entire team has been working tirelessly throughout this pandemic to enhance the lives of those entrusted to our care.

As we work toward preventing the spread of coronavirus (COVID-19), we’re following best practices to limit exposure to customers and team members. As cases are suspected or confirmed, we will notify anyone who was potentially affected through direct or indirect contact, as well as the local or state health department. Please continue to check this page for updates and refer to our Frequently Asked Questions page

We have enacted several restrictions in our facilities based on the recommendations of the U.S. Government and American Health Care Association/National Center for Assisted Living. We thank you for your cooperation in support of these restrictions as we work together for safety and prevention.

What We’re Doing
  • Hillcrest team members have been trained and educated on increasing the frequency of cleaning common surfaces. In addition, we have a process for screening team members to help ensure they are not at risk of infection.
  • As a precautionary measure, our team members are wearing personal protective equipment in all of our service lines, including our administrative offices. We are following the process outlined by the CDC for Isolation Zones based on potential exposure or risk associated with new move-ins to our service lines, including red, yellow, green and transition zones.
  • Internal group activities have been suspended, and all external resident outings have been postponed until further notice. We suspended congregate dining and began delivering meals to resident rooms and apartments in April. As locations move from Phase I to Phases II and III, more group activities and congregate dining are being offered, with appropriate safety measures. However, the phase that a location is in can changed based on criteria from the Health Department related to COVID-19 testing of residents and team members. For the latest information about which phase your loved one’s facility is currently in, please contact the administrative team of that service line
  • We are limiting physician visits for all residents to those that are medically necessary only. Residents have the option to be examined by an Advanced Mobile Medicine professional on our campus.
  • Leadership is meeting daily to assess the ongoing situation and determine if any additional actions are required.
  • Our Chief Medical Officer Dr. Tony Hatcher has been leading an infection control committee to monitor the situation locally and nationally and is revising policies and protocols as needed.
  • Visitation has been restricted at all locations per the policies below.
Visitation Policies

At the direction of the U.S. Government, and for the safety of residents, post-acute guests and team members, Hillcrest Health Services is restricting visitors to our campuses. Some medically-necessary visits are allowed per the guidelines. Please remember this is a fluid situation, and these policies may change at any time based on the current re-opening phase at the facility. For the latest information about which phase your loved one’s facility is currently in, and if visitations can occur, please contact the administrative team of that service line.

Skilled Nursing, Post-acute, Assisted Living/Memory Support & Independent Living

All non-medical visitations to our skilled nursing, post-acute, assisted living/memory support and independent living locations are restricted. These locations include:

“Medically-necessary” visits include:

  • Physicians, nurse practitioners or other clinicians who are providing direct care
  • Family members of critically-ill hospice patients
  • Family members of residents determined to have a critical medical and social need for visitation (Non-contact visits during Phases II and III only)

Any other situations will be subject to the approval of the administrator who will determine the medical necessity of the visit. Visitors who are eligible to visit must follow these procedures:

  • Have their temperature taken at the front desk – if temperature is 99.1 or above they will be denied entry.
  • Answer screening questions to determine if they have traveled by plane, train or cruise line.
  • Sign in and out with the concierge.
  • If approved for entry, must wear provided mask until they exit.
  • Visitors for hospice visits can only visit in their loved one’s suite or apartment and may not gather in common areas of the community. Visitors for medically-approved social contact visits may only visit using the Outdoor Safety Windows, based on schedule and availability at the service line.
  • Family members who are granted approval for entry will be limited to two persons in the resident’s room at one time.

Unfortunately our wonderful volunteers are not able to visit our communities at this time with the exception of those who serve in the No One Dies Alone hospice program.

Adult Day Services

For the safety of our assisted living residents, we have made the hard decision to suspend services at The Club (Adult Day Services) at Hillcrest Mable Rose until further notice. We have offered our Club members services through Hillcrest Caring Companions (in-home personal care) should they be interested.

Outpatient Therapy

We are currently welcoming our therapy clients at Hillcrest Physical Therapy and want to ensure you that our team is taking extra precautions to prevent the spread of the virus. We have no known cases among our patient population. Upon arrival for your scheduled appointment, you will be asked some screening questions about your risk for exposure to the COVID-19 virus. 

As of June 16th, all massage therapy services have resumed. Call (402) 682-4210 to schedule an appointment.

As one of the very few local rehab companies accredited by the American Association for Accreditation of Ambulatory Surgery Facilities, we are required to follow higher standards and take extra steps to ensure client safety, as demonstrated through an annual survey process, emergency preparedness protocols and more. Rest assured, our team has been prepared for this type of situation for a very long time.

Should you have further questions about how we’re protecting our clients during this challenging time, please call our clinic at (402) 682-4210. We are open for normal business hours from 7 a.m. until 6 p.m. Monday through Friday. We look forward to seeing you.

Home & Community Services

Our team of medical professionals are highly trained and educated in proper infection control and hand-washing techniques, as well in the identification of symptoms that may require additional medical attention. We have taken the extra step to perform a daily health screening on every Hillcrest Home Care, Hospice Care and Caring Companions team member to ensure the safe provision of treatment to you and your loved ones. As a precautionary measure, team members are also wearing personal protective equipment per the government’s recommendation.

If you are experiencing signs or symptoms of an upper respiratory illness (cough, sore throat, sneezing, etc.), or have had a fever within the past 24 hours, please notify our office and reach out to your primary care physician for guidance.

If you have any further questions, please refer to our Frequently Asked Questions page, email us at info@hillcresthealth.com or call your service line’s administrator.

This page was last updated on July 17, 2020 at 12 p.m.