Coronavirus (COVID-19) Precautions

In this challenging time as we work toward preventing the spread of coronavirus (COVID-19), we’re following best practices to limit exposure to our residents and team members. Please continue to check this page for updates and refer to our Frequently Asked Questions page. This page was last updated on April 3, 2020 at 1:00 p.m.

These restrictions follow the recommendations of the U.S. Government and American Health Care Association/National Center for Assisted Living. Hillcrest does not have any confirmed cases of COVID-19 in any of our locations. At this time, we ask that you respect these restrictions as we work together for prevention. Thank you for your anticipated cooperation!

What We’re Doing
  • Hillcrest team members have been trained and educated on increasing the frequency of cleaning common surfaces. In addition, we have a process for screening team members to help ensure they are not at risk of infection.
  • As a precautionary measure, our team members will be wearing personal protective equipment in all of our service lines per the government’s recommendation.
  • Internal group activities have been suspended, and all external resident outings have been postponed until further notice. However, our recreation teams are constantly coming up with creative activities for residents to engage in, and we’ve also started the Hillcrest Pen Pal Program to increase social interaction from a distance. For Grand Lodge residents, the Oasis Fitness Studio is open, but no more than three residents may use this area at a time in order to maintain social distancing; the pool is also open but limited to five residents. Locker rooms are closed until further notice.
  • We are limiting physician visits for all residents to those that are medically necessary only. Residents have the option to be examined by an Advanced Mobile Medicine professional on our campus.
  • We are suspending congregate dining in our skilled nursing communities. Meals are being delivered to resident rooms. We are also offering delivery service at no extra charge in assisted living, memory support and independent living for those who prefer to avoid congregate dining in those settings. For independent living residents at the Grand Lodge, we are limiting bistro and pub attendance to include no more than 10 residents at a time and are encouraging residents to take their meal to go for dining in their apartment. Nottingham’s Restaurant is also closed.
  • Leadership is meeting daily to assess the ongoing situation and determine if any additional actions are required.
  • Our Chief Medical Officer Dr. Tony Hatcher has been leading an infection control committee to monitor the situation locally and nationally and is revising policies and protocols as needed.
  • Visitation has been restricted at all locations per the policies below.
Visitation Policies

At the direction of the U.S. Government, and for the safety of residents, post-acute guests and team members, Hillcrest Health Services is restricting visitors to our campuses. Please remember this is a fluid situation, and these policies may change at any time to further restrict visitation. Please check this web page for updated information or call the community before you visit.

Skilled Nursing, Post-acute, Assisted Living/Memory Support & Independent Living

All non-medical visitations to our skilled nursing, post-acute, assisted living/memory support and independent living locations are restricted. These locations include:

“Medically-necessary” visits include:

  • Physicians, nurse practitioners or other clinicians who are providing direct care
  • Family members of critically-ill hospice patients

Any other situations will be subject to the approval of the administrator who will determine the medical necessity of the visit. Visitors who are eligible to visit must follow these procedures:

  • Have their temperature taken at the front desk – if temperature is 100.4 or above they will be denied entry.
  • Answer screening questions to determine if they have traveled by plane, train or cruise line.
  • Sign in and out with the concierge.
  • If approved for entry, must wear provided mask until they exit.
  • Visitors can only visit in their loved one’s suite or apartment and may not gather in common areas of the community.
  • Family members who are granted approval for entry will be limited to three persons in the resident’s room at one time.

Unfortunately our wonderful volunteers are not able to visit our communities at this time with the exception of those who serve in the No One Dies Alone hospice program.

Adult Day Services

For the safety of our assisted living residents, we have made the hard decision to suspend services at The Club (Adult Day Services) at Hillcrest Mable Rose until further notice. We have offered our Club members services through Hillcrest Caring Companions (in-home personal care) should they be interested.

Outpatient Therapy

We are currently welcoming our therapy clients at Hillcrest Physical Therapy and want to ensure you that our team is taking extra precautions to prevent the spread of the virus. We have no known cases among our patient population. Upon arrival for your scheduled appointment, you will be asked some screening questions about your risk for exposure to the COVID-19 virus. 

Per Sarpy County’s Directed Health Measure (in effect March 31), we have suspended all massage therapy services. Clients with scheduled appointments through April 30 have been notified and asked to reschedule. Please call us at (402) 682-4210 with any questions. 

As one of the very few local rehab companies accredited by the American Association for Accreditation of Ambulatory Surgery Facilities, we are required to follow higher standards and take extra steps to ensure client safety, as demonstrated through an annual survey process, emergency preparedness protocols and more. Rest assured, our team has been prepared for this type of situation for a very long time.

Should you have further questions about how we’re protecting our clients during this challenging time, please call our clinic at (402) 682-4210. We are open for normal business hours from 7 a.m. until 6 p.m. Monday through Friday. We look forward to seeing you.

Home & Community Services

Our team of medical professionals are highly trained and educated in proper infection control and hand-washing techniques, as well in the identification of symptoms that may require additional medical attention. We have taken the extra step to perform a daily health screening on every Hillcrest Home Care, Hospice Care and Caring Companions team member to ensure the safe provision of treatment to you and your loved ones. As a precautionary measure, team members are also wearing personal protective equipment per the government’s recommendation.

If you are experiencing signs or symptoms of an upper respiratory illness (cough, sore throat, sneezing, etc.), or have had a fever within the past 24 hours, please notify our office and reach out to your primary care physician for guidance.

If you have any further questions, please refer to our Frequently Asked Questions page, email us at or call your service line’s administrator.