We appreciate all the feedback received from our customers and family members. Here are some of the unsolicited comments we’ve received recently. If you have some feedback to share, please feel free to contact us online.
“…My complete experience at Hillcrest has been one of joy, love, happy contentment and deep peace, all results of your efforts of all department staff & their efforts on my behalf. They are all true professionals and are to be commended for their hard work and dedication to their patients. Such TLC! I look forward to continued recovery at home and know I’ll do well because of all the great inspiration I’ve received from everyone employed by HHR. Thanks and God Bless You!”
– Miss Nancy R.
“I would just like to say ‘thank you’ for helping me to have a great year. I had the most wonderful Halloween and Christmas of my life this past year. My care was beyond expectations … Thank you all so much!”
“To All Administrators, Owners and Staff: How may I ever thank everyone for your encouragement, assistance and total care in my recovery process? My complete experience at Hillcrest has been one of joy, love, happy contentment and deep peace, all results of your efforts of all department staff and their efforts on my behalf. They are all true professionals and to be commended for their hard work and devotion to their patients. Such LTC! I look forward to continued recovery at home because all of the great inspiration I’ve received from everyone employed by HHR! Thanks & God Bless You!”
– Miss Nancy A.
“My name is Diane. Over the holidays my husband and I were at Hillcrest to visit my step-dad, (M.B.) After our visit, I felt compelled to drop you a note. I think that in any business where you deal with people everyday, so often we hear negative feedback but seldom do we hear the positive. But during our visit to Hillcrest, it didn’t feel like a ‘business’. Everyone that we encountered seemed to truly want to be there to care for the residents. Everyone smiled, joked with the residents, seemed to know a lot about them. It was very refreshing.
My step-dad… is the type of guy that will talk to anyone. In the past, anytime we would go somewhere he would always find a stranger and make them his friend. They would talk like they had known each other forever. And eventually it seemed he always found that they had personal ties with a certain person or place. I share that with you because when I saw him in the hospital the last time, that ‘spark’ seemed to be missing. But seeing him at Hillcrest, that spark was back. Employees walked by and said ‘hi, how are you doing, (patient name)?” He would wave and make some kind of joke with them. It was great to see.
I have been an RN… since 2004. I believe that if you don’t want to truly help people you should not be in the healthcare field. I did not encounter one single person at your facility that I felt was there just for the paycheck. Your staff is to be commended. Please pass this along to them and thank them for taking such great care of (patient name).
– Diane W.