Meet the Team at Hillcrest Health Services
Jolene Roberts, MSW, LNHA
Jolene Roberts is President and CEO of Hillcrest Health Services, a company she took over in 1988. With a 30-year history of passionate work ethics, her excellent visionary, networking, analytic, creative and decision-making skills give her the proven ability to conceptualize, implement and direct systems from strategic planning through development to daily operation.
Ms. Roberts has been a pioneer in healthcare for most of her career. Among other accomplishments, she has developed and opened Sarpy County’s first… Assisted Living Facility in 1998 (Hillcrest Mable Rose), Post-acute Inpatient Rehabilitation Center in 2002 (Hillcrest Health & Rehab), Medicare-certified Home Health Agency in 2007 (Hillcrest Home Care), and Nebraska’s first household-model long-term care cottages in 2008 (Hillcrest Country Estates). Additionally, Ms. Roberts has helped open Sarpy County’s only Adult Day Services program (The Club) and the only Balance Therapy Program (at Hillcrest Physical Therapy).
Prior to founding Hillcrest Health Services, Ms. Roberts was a Social Worker for the State of Iowa and taught Long Term Care Administration for the University of Nebraska at Omaha. Ms. Roberts has sat on several Board of Directors including Alzheimer’s Association Midlands Chapter, Child Savings Institute, Visiting Nurses Association, Big Brothers Big Sisters, Nebraska Health Care Association, and Immanuel Health Systems Retirement Communities.
Ms. Roberts received her Masters of Social Work degree from the University of Nebraska – Omaha, specializing in gerontology. She received her undergraduate degree in Social Work from University of Northern Iowa. Ms. Roberts has been personally recognized with several awards including the Ten Outstanding Young Omahans award, Bellevue Person of the Year, Distinguished Alumni from the Bellevue Chamber, American Red Cross Volunteer of the Year, and the University of Nebraska Award for Outstanding Public Service.
Under her leadership, Hillcrest Health Services has been recognized for Sarpy Chamber Small Business Award (2005), the Bellevue Silver Arrow Award, the Sarpy Country Business of the Year (2008), the Omaha Chamber Golden Spike Award (2009), and the Sarpy County Economic Development Corporation Business of the Year Award (2011). In 2013, Ms. Roberts was awarded the Bellevue Chamber of Commerce Distinguished Service Award, and she was inducted into the Sarpy County Business Hall of Fame.
Brendan Bishop, MHA, LNHA
Brendan Bishop joined Hillcrest in 2006 as Administrator of Home Care and was elevated to Vice President of Home & Community Services in 2011 and Chief Operating Officer in 2013. Since joining the Hillcrest organization, Mr. Bishop, has been principally responsible for the planning, development, launch and operation of Hillcrest Home Care (both Medicare-certified home health and in-home personal care services) and Hillcrest Hospice Care. Under his leadership, both agencies became Medicare-certified and have been among the fastest-growing home and community services providers in the Midwest.
Mr. Bishop’s experience includes serving as an Administrator at an international franchise company developing and implementing a new service line that provided non-medical assistance to individuals in their home. He previously worked extensively helping troubled youth in both Lincoln and Omaha.
Mr. Bishop received his undergraduate degree in Business Management and his Masters of Healthcare Administration. He is also a certified nursing assistant (CNA), a certified homecare and hospice executive (CHCE) with the National Association of Homecare and Hospice, a licensed Assisted Living Administrator in Nebraska and a Licensed Nursing Home Administrator (LNHA) in Nebraska.
Kevin Mulhearn, MBA
Previously, Mr. Mulhearn was Director of Finance for Riverside Health System’s Lifelong Health Division in Newport News, Va., where he oversaw financial operations for multiple lines of business and was instrumental in developing financial pro-formas for key growth programs. Prior to that, Mr. Mulhearn spent 17 years in various financial leadership positions, including 15 years as CFO, for Alexian Brothers Health System in Elk Grove Village, Ill.
He holds an MBA in Healthcare Administration and Finance from Lewis University and a Bachelor of Arts in Accounting from North Central College, both located in Illinois. Mr. Mulhearn has been a certified Resident Housing Professional and served as the chairperson of the Commission on Accreditation for Rehabilitation Facilities (CARF)/Continuing Care Accreditation Commission (CCAC) for six years.
Tracie Ballmer is the Vice President of Finance at Hillcrest Health Services. With more than 25 years of professional experience in healthcare finance, Ms. Ballmer leads the banking and finance, billing and accounting, auditing, purchasing and information technology functions of the entire health system.
Ms. Ballmer joined the Hillcrest organization in 2002 and has helped guide the company toward becoming one of the Midwest’s largest continuum of care providers for aging adults.
Prior to joining Hillcrest, Ms Ballmer served as controller for Riverside Hospital in Wichita, KS; Financial Analyst for St John’s Mercy Medical Center in St Louis, MO; Regional Controller for LAB Home Health, St Louis, MO; and Director of Finances for Nurses and Company, St Peters, MO.
Ms. Ballmer received her undergraduate degree in Business Administration from Kansas State University.
Tim Irwin relocated to Nebraska and joined Hillcrest in 2012 as Vice President of Facility-based Operations. He is responsible for the overall operations and performance of Hillcrest Health & Rehab, Hillcrest Country Estates, Hillcrest Mable Rose & The Club, and Hillcrest Victoria Gardens. Prior to joining the organization, he served as Regional Vice President of Operations for Michigan-based Sava Senior Care, where he managed the strategic development and operations of 13 skilled nursing facilities in Michigan and Wisconsin.
Mr. Irwin’s previous experience includes serving as Regional Vice President for Sava in MI and WI as well as Director of Operations and Senior Administrator for HCR Manor Care, Inc. in Michigan and Itex Company in Illinois. He is a licensed administrator in both Illinois and Nebraska, and has served as a Senior Examiner for the American Health Care Association Quality Awards.
Mr. Irwin holds a B.A. degree in business administration and management from Western Michigan University. He currently lives in Papillion with his wife Michelle and their three children.
Martha Zubke is Vice President of Quality Improvement & Administration. She joined the organization in 2006 and is principally responsible for quality improvement, education, corporate compliance, risk management and human resources for Hillcrest Health Services.
Ms. Zubke’s previous experience includes serving as Vice President of Human Resources at Jennie Edmundson Hospital in Council Bluffs, IA. She served as Director of Human Resources for Hillcrest before being promoted to the Executive Team as a Vice President in 2011.
Ms. Zubke received her undergraduate degree in Business Management from the University of Nebraska at Lincoln, and her MBA from BellevueUniversity.
Jim Janicki, APR
Jim Janicki is Vice President of Marketing and Communications for Hillcrest Health Services. He is responsible for marketing, advertising, public relations, market research, admissions and business development for all Hillcrest service lines.
Prior to joining Hillcrest, Mr. Janicki served as Executive Director of Marketing for Riverside Health System in Newport News, Virginia, a $950-million, physician-led not-for-profit organization that served over 5,000 older adults every day.
In the past, Mr. Janicki worked as a Senior Account Manager and national consultant for SB&A in Richmond, Virginia. In that role, he helped clients in Virginia, North Carolina, South Carolina, Georgia, Louisiana, Texas, Delaware, Connecticut, Illinois, Nevada and Oregon build new CCRCs and Active Adult Communities, as well as reposition failing CCRCs for successful turnarounds.
Mr. Janicki is a native of Buffalo, New York, where he served as Director of Marketing and Communications for ElderWood Senior Care for six years and as an Account Executive with ad agency Eric Mower and Associates for five years. He is a BA graduate of SUNY Geneseo, near Rochester, NY, and he is an accredited public relations professional (APR) through PRSA. He currently lives in Papillion, Nebraska with his two daughters.
Cindy Klein, RN, BS, LNHA
Cindy Klein joined Hillcrest Health Services in 1999 and is currently the Administrator of the Cottages at Hillcrest County Estates. A licensed administrator and a Registered Nurse with more than 30 years experience in geriatric health care management and consulting, Ms. Klein oversees a very innovative community of eight “household model” long-term care cottages. Previously, Ms. Klein served nine years as a regional nurse consultant, with expertise in regulatory compliance and clinical outcomes. She is active in the Nebraska Health Care Association (NHCA), serving on several committees including the leadership team of the Nebraska Culture Change Coalition. Ms. Klein received her bachelor’s degree in Health Care Management from Bellevue University.
Jose Machuca is the Executive Director of the Grand Lodge at Hillcrest Country Estates and joined the team in 2013 after a 27-year career in the hospitality industry.
Having worked nearly every hotel position in his early years in the hotel industry, Mr. Machuca swiftly made his way up to management, eventually running a resort hotel on the beautiful beaches of Cancun. Over the years, he has held numerous hotel management positions for brands such as Marriott, Sheraton, Hilton, and Intercontinental Hotels in locations such as Florida, Colorado, Ohio, Texas and Mexico.
Most recently, Mr. Machuca relocated from Atlanta where he was general manager of an Interstate Hotels & Resorts property. He was responsible for all aspects of hotel operations, focusing on enhancing the guest experience and exceeding guests’ expectations. Throughout his career, he has been recognized for excellence in guest service, management, and operational accomplishments.
Mr. Machuca currently resides in Papillion with his wife, Elaine, and their yellow lab, KC, and they are all are enjoying the area’s open spaces and four-season climate. His two grown sons reside in Texas.
Lisa Summers is Administrator of Hillcrest Mable Rose (HMR), and was promoted to the position after working in various roles at the community for six years. Most recently, as Director of Memory Support, Ms. Summers played an integral role leading the memory support team in providing safe and compassionate care for residents with dementia and other cognitive impairments, and she is a Certified Dementia Practitioner.
Ms. Summers also served as Senior Living Consultant for Hillcrest Mable Rose, marketing the assisted living and memory support communities and helping families transition their loved ones to an assisted living setting.
As a skilled photographer, Ms. Summers’ camera equipment is not often out of arm’s reach. She enjoys photographing her favorite subjects, the faces of Hillcrest Mable Rose, and capturing life’s memorable moments.
Ms. Summers resides in Bellevue with her husband, Jim, and their children.
Matt Oestmann, DPT
Matt Oestmann is Administrator of Hillcrest Home Care. Prior to joining Hillcrest in 2007, Dr. Oestmann worked with an outpatient orthopedic clinic in Council Bluffs, IA. He was originally hired as a staff therapist for Hillcrest before being promoted to the Director of Therapy Services in 2009 and then Administrator in 2011. His accomplishments have included building a strong team of dedicated therapists with decades of experience in home health and orthopedics. Dr. Oestmann received both his Masters in Physical Therapy and his Doctorate in Physical Therapy from UNMC. Outside of his role at Hillcrest, Dr. Oestmann conducts mission work in Latin American countries.
Tim Snyder was named Administrator of Hillcrest Hospice Care in July 2013 after serving as Director of Patient and Family Services, Compliance Officer and Spiritual Care Coordinator for the Hillcrest Hospice team since the inception of the program in 2010.
Mr. Snyder is an inspirational leader who has served others through ministry, education and counseling for more than 18 years. As a Family Life Minister for 11 years, he honed his skills in leadership, counseling and community support. He continued his passion for education and advising others as Director of Admissions for his alma mater, NebraskaChristianCollege, where he received a Bachelor of Science in Ministry. He also holds a Master of Arts in Education and Counseling from Cincinnati Christian Seminary.
A native Nebraskan, Mr. Snyder grew up in Lincoln and currently resides in Papillion with his wife Susan and two daughters.
Grace Knott PT, GCS
Grace Knott serves as Administrator of Hillcrest Physical Therapy, overseeing all inpatient and outpatient therapy services and directly supervising the Hillcrest highly-skilled team of therapists. She is board-certified in geriatric physical therapy by the American Board of Physical Therapy Specialties. Ms. Knott is a graduate of Kansas University and has extensive experience in acute, skilled nursing and outpatient settings as both a clinician and a manager.
Ms. Knott has logged many hours of training and education in the areas of fall risk assessment, balance evaluation and program implementation. She has successfully implemented programs for fall risk assessments and fall reductions, in acute, skilled and community settings. She is involved nationally in the American Physical Therapy Association serving as Program Chair for the Health Policy and Administration section. Her passion is helping people successfully navigate the aging process.
Kevin Sauberzweig, LNHA
Kevin Sauberzweig is Administrator of Hillcrest Health & Rehab, a 114-patient post-hospital rehabilitation facility. He entered the long-term care field over 25 years ago when his wife, who at the time was a director of nursing, encouraged him to leave his career in business education to become a nursing home administrator. Mr. Sauberzweig started with a facility in central Nebraska and moved to Eastern Nebraska to serve as a regional manager for a 32-facility system based out of Evansville, IN. He traveled extensively and worked to turnaround troubled facilities.
After a brief tenure as executive director of a larger Omaha-based facility, Mr. Sauberzweig joined Hillcrest Health & Rehab in January 2008. He successfully led the conversion from a combined long-term care and post-acute facility to a fully dedicated post-hospital rehabilitation setting. In addition, Mr. Sauberzweig’s experienced leadership is facilitating the completion of a multi-million dollar renovation with minimal interruption for patients and families. A resident of Omaha, he and his wife, Kristin, are very proud grandparents to seven grandchildren.
Laura Mayer joined Hillcrest Victoria Gardens in 2007 and was named administrator in 2010. She has vast experience working with residents with cognitive disorders. A native of Omaha, she is working toward her bachelor’s degree, with a concentration in geriatric studies, at the University of Nebraska at Omaha.